Answers to questions about browser settings can be found in the document below (Acrobat required). Chat FAQ If you are having trouble viewing a ".docx" file, you will need to click on the link below and install the Microsoft Office Updater. The ".docx" is a new file type that Microsoft released with their new version of Office. http://www.microsoft.com/downloads/ details.aspx?FamilyID=941b3470-3ae9-4aee-8f43-c6bb74cd1466